Collaborative Sessions allows teachers and admins to connect to a student's CloudApps session to provide one-on-one assistance through screen sharing and, optionally, mouse and keyboard control. Teachers and admins can initiate a Collaborative Session for any active user session in a Class that they have access to.
Starting a Collaborative Session
Teachers can start a Collaborative Session from the CloudApps Classroom Admin Portal. In a future update, users will be able to initiate a Collaborative Session by inviting teachers or classmates from their session side panel.
- Sign into the CloudApps Classroom Admin Portal
- Navigate to the Classes view and select the desired Class.
- In the Class Roster section, users with active sessions are denoted with a green status icon. Select an active session by clicking its checkbox, and then click Connect.
- Within a few moments, you'll be connected to the session in view-only mode. The user will see a brief notification that someone has connected to their session.
- From the side panel, a user can Give Control or Request Control; if they are requesting control, the current user with control will be prompted to grant or deny control.
- When you are finished, use the side panel to Exit the session and return to the Admin Portal.
- If the user that currently has control gets momentarily disconnected and reconnects within a few moments (approximately three seconds), they will resume having control. Otherwise, control is given to the other user automatically. This is true regardless of whether it is the primary or secondary user.
- Collaborative Sessions currently only support two users; CloudApps may introduce support for additional collaborators in a future release.
- Because the session is being mirrored, the Collaborative session may appear very large or very small for the secondary users if their local screen resolution is very different than the primary user. For example, if a user's session is in fullscreen mode on a 4K monitor and an admin initiates a Collaborative Session from a 720p device, the session may appear extremely small because the remote resolution is matched to the primary user.
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